Warranty Policy

Last Updated: September 2026

At LiveFull, we stand behind the quality and reliability of our products. All eligible LiveFull products are covered by a limited 1-year warranty against defects in materials and workmanship under normal and intended use.

1. Warranty Period

Unless otherwise stated on the applicable product page, LiveFull products are covered by a 1-year limited warranty beginning on the date of purchase.

The warranty applies to the original purchaser and is valid for products purchased directly from livefull.shop or from an authorized LiveFull sales channel.

2. What This Warranty Covers

This warranty covers defects in materials or workmanship that occur during normal and intended use of the product.

If a product is determined to have a covered defect, LiveFull may, at its discretion:

  • Provide replacement parts;

  • Repair the product;

  • Replace the product with the same or an equivalent product; or

  • Provide another appropriate remedy where repair or replacement is not reasonably available.

The specific remedy will depend on the nature of the issue and product availability.

3. What This Warranty Does Not Cover

This warranty does not cover problems caused by:

  • Normal wear and tear;

  • Accidental damage;

  • Misuse, abuse, or improper operation;

  • Use contrary to the product instructions or safety guidelines;

  • Improper installation, modification, or unauthorized repair;

  • Damage caused by drops, impacts, water exposure, or other external causes not covered by the product's intended use;

  • Cosmetic changes that do not affect product functionality;

  • Lost or stolen products;

  • Damage caused by improper voltage, power supply, or electrical conditions;

  • Products purchased from unauthorized sellers.

For products with consumable components or accessories, normal depletion or replacement of those items is not considered a product defect.

4. How to Submit a Warranty Claim

To request warranty service, please contact us at:

Email: support@livefull.shop
Phone: +1 (626) 203-9899

Please include the following information:

  1. Order number;

  2. Name and email address used for the purchase;

  3. Product name and model number;

  4. Description of the issue;

  5. Photos or a short video showing the issue, when applicable;

  6. Any other information reasonably requested by our support team to evaluate the claim.

We may request additional information or troubleshooting steps to determine whether the issue is covered by this warranty.

5. Warranty Review

After receiving your warranty request, our customer support team will review the information provided and may ask for additional photos, videos, or other documentation.

If the issue is confirmed to be covered under this warranty, we will provide instructions for the next step, which may include replacement parts, repair, or product replacement.

Please do not send a product back to us unless our support team has provided return instructions.

6. Replacement Products

If a replacement product is provided under this warranty, the replacement will be for the original product covered by the warranty.

Replacement products may be the same model or, where the original model is unavailable, a comparable product.

The warranty period does not automatically restart when a replacement product is provided.

7. Shipping and Warranty Service

For an approved warranty claim, LiveFull will provide instructions regarding any required return or replacement shipment.

Customers should not pay for or arrange a warranty return before receiving instructions from LiveFull.

Shipping arrangements may vary depending on the nature of the claim, product location, and destination.

8. Warranty and Returns

This Warranty Policy is separate from our 30-Day Return Policy.

A return request during the applicable return period does not necessarily require a product defect, while a warranty claim concerns a covered product defect occurring during the warranty period.

For information about returns and refunds, please refer to our Refund Policy.

9. Proof of Purchase

Proof of purchase may be required to verify warranty eligibility.

Acceptable proof of purchase may include a LiveFull order confirmation, order number, or other purchase documentation.

10. Limitation of Warranty

To the extent permitted by applicable law, this limited warranty is the warranty provided by LiveFull for the covered products and is subject to the terms described above.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

11. Contact Us

If you have questions about your warranty or need assistance with a product, please contact:

LiveFull Customer Support
Email: support@livefull.shop
Phone: +1 (626) 203-9899

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM GMT+8

We aim to respond to customer inquiries within 24 business hours.