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Last Updated: September 2026

1. Business Information

Legal Business Name:
HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED

Company Registration Number:
78821086

Trading Name:
LiveFull

Registered Address:
UNIT 15, R/F, KAM TEEM IND BUILDING,
135 CONNAUGHT RD WEST,
SAI YING PUN, HONG KONG

Operations Office:
Unit C1, 21/F, Building 3, Lehui Center,
Bantian Street, Longgang District,
Shenzhen, Guangdong Province, China 518129

U.S. Fulfillment Location:
YiCang US Western Warehouse,
Dock 13-14, 8960 Toronto Ave,
Rancho Cucamonga, CA 91730, USA

LiveFull is the consumer-facing brand operated by HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED. The Hong Kong address above is the company's registered address. The Shenzhen office supports business operations, and certain U.S. orders may be fulfilled from the U.S. fulfillment location listed above.

2. Acceptance of These Terms

By accessing or using the LiveFull website and purchasing products from us, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use the website or place an order.

3. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not use the website in a way that could damage, disable, overburden, or interfere with the operation of the website or the experience of other users.

4. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, dimensions, colors, and other product information as accurately as possible.

Product images may appear differently depending on your device, display settings, lighting, or other viewing conditions.

We reserve the right to correct errors, update product information, or modify product availability when necessary. Such changes will not affect an order that has already been accepted unless required by applicable law.

5. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. An order confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order in circumstances including product availability, pricing or listing errors, suspected fraudulent activity, shipping restrictions, or other legitimate business reasons.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Prices and Payments

Product prices are displayed on the website in the applicable currency shown at checkout. Prices may change from time to time without prior notice.

The final amount payable will be shown during checkout before you complete your purchase.

Payment processing may be provided by third-party payment service providers. By submitting payment, you authorize the applicable payment provider to process the transaction according to its own terms and policies.

7. Shipping and Delivery

Shipping availability, delivery estimates, shipping charges, and applicable delivery methods are presented during checkout or described in our Shipping Policy.

Depending on the destination and inventory availability, orders may be fulfilled from an applicable fulfillment location, including the U.S. fulfillment location listed above.

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.

8. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy. Please review the Refund Policy before making a purchase.

If you have a question regarding a return, refund, damaged item, or incorrect order, please contact our customer support team using the contact information below.

9. Product Use and Safety

Products should be used according to the applicable product instructions, safety information, and warnings provided with the product.

Please read all instructions before using a product. Do not use a product for a purpose other than its intended use, and follow all applicable safety instructions.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, product descriptions, graphics, images, logos, designs, and other materials, is owned by or licensed to LiveFull and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or otherwise use website content without prior written permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, customer communication, fraud prevention, advertising, or other business functions.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

12. Shopify

Our online store is hosted and operated using Shopify's commerce platform. Shopify provides the technology infrastructure that allows us to offer our products and services online. Your purchase and use of our website remain subject to these Terms and our applicable policies.

13. Privacy

We collect, use, and process personal information as described in our Privacy Policy. By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

14. Limitation of Liability

To the extent permitted by applicable law, LiveFull will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

15. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, labor disruptions, government actions, power or internet outages, or other similar events.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business operations, or applicable requirements. The updated version will be posted on this page with a revised "Last Updated" date.

17. Governing Law

These Terms are governed by the laws applicable to HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your place of residence.

18. Contact Us

LiveFull
HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED