Contact Us

Our Support Team is here to help with questions about our products, orders, shipping, returns, and other services. Please use the contact information below to reach us.

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Email

Customer Support:
support@livefull.shop

Partnerships & Affiliates:
collabs@livefull.shop

Creators, influencers, retailers, and businesses interested in affiliate partnerships, brand collaborations, or wholesale opportunities are welcome to contact us at the email above.

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Business Information

Legal Business Entity:
HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED

Company Registration Number:
78821086

LiveFull is the consumer-facing brand operated by HONG KONG TIANXIANG RUNHE INTERNATIONAL CO., LIMITED.

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Registered Address

Hong Kong Registered Address:
UNIT 15, R/F, KAM TEEM IND BUILDING,
135 CONNAUGHT RD WEST,
SAI YING PUN, HONG KONG

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Operations Office

Shenzhen Operations Office:
Unit C1, 21/F, Building 3, Lehui Center,
Bantian Street, Longgang District,
Shenzhen, Guangdong Province, China 518129

Our Shenzhen office supports product operations, customer service, and day-to-day business activities.

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U.S. Fulfillment

U.S. Fulfillment Location:
YiCang US Western Warehouse,
Dock 13-14, 8960 Toronto Ave,
Rancho Cucamonga, CA 91730, USA

U.S. orders may be fulfilled from our U.S. fulfillment location to provide faster delivery to customers in the United States.

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Phone

United States:
+1 (626) 203-9899

Phone support is available during our regular customer support hours. For international inquiries or questions outside business hours, please contact us by email.

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Business Hours

Customer Support Hours:
Monday–Friday
09:00 AM – 06:00 PM
Beijing Time (GMT+8)

We aim to respond to customer inquiries within 24–48 business hours, excluding weekends and public holidays.

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Need Help With an Order?

When contacting us about an order, please include your order number whenever possible. This helps our support team locate your order and provide assistance more efficiently.

For questions regarding returns, refunds, shipping, or warranties, please refer to the applicable policy pages on our website.