Refund Policy

Return & Exchange Policy

Last updated: July 2026

We stand behind the quality of our products. That's why we offer:

🔒 30-Day Hassle-Free Returns – Not satisfied? Let us know within 30 days.
🛡️ 1-Year Free Warranty – Covers manufacturing defects for towel machines (terms apply).

1. 30-Day Hassle-Free Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To Be Eligible for a Return:

Your item must meet all of the following conditions:

  • In the same condition as you received it

  • Unused and unworn

  • With all original tags attached

  • In original packaging

  • Accompanied by the receipt or proof of purchase

2. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@livefull.shop with your order number and the reason for return.

  2. Our team will review your request within 1–2 business days.

  3. If your return is approved, we will provide you with:

    • A return authorization confirmation

    • The correct return shipping address — please do NOT return items to our office address unless instructed

    • Any additional instructions

⚠️ Important: Items sent back without first requesting a return will not be accepted.

3. Return Shipping Costs & Fees



Cost Type Who Pays Details
Return shipping fee Customer You are responsible for the cost of shipping the item back to us.
Restocking fee None We do not charge any restocking fees.
Original shipping fee Non-refundable The original shipping cost will not be refunded.

💡 If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs. Please get in touch with us first so we can arrange this for you.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refund Processing Time:

  • If approved, refunds will be issued to your original payment method within 10 business days.

  • Please note that processing times may vary depending on your bank or credit card provider.

  • If more than 15 business days have passed since your refund was approved, please contact us at support@livefull.shop.

Partial Refunds:

Partial refunds may be granted in the following situations:

  • Items not returned in their original condition.

  • Items returned with signs of use or damage.

  • Items returned without original packaging or tags

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue and make it right — including covering return shipping costs if applicable.

📧 Contact us at: support@livefull.shop (please include photos of the issue if possible)

6. 1-Year Free Warranty（Towel Machine Only）

We offer a 1-year free warranty exclusively for our towel machines.

What Is Covered:

  • Manufacturing defects

  • Mechanical or electrical faults occurring under normal use

What Is Not Covered:

  • Damage caused by misuse, improper care, or accidents

  • Normal wear and tear

  • Damage from unauthorized repairs or modifications

How to Claim Your Warranty:

If you experience any issues with your towel machine within 1 year of purchase, please contact us at:

📧 support@livefull.shop

Our team will guide you through the warranty claim process, which may include troubleshooting, repair, or replacement at our discretion.

7. Non-Returnable Items

The following items cannot be returned:



Category Examples
Perishable goods Food, flowers, plants
Custom/personalized products Items made to order
Personal care items Beauty products, skincare (for hygiene reasons)
Hazardous materials Flammable liquids, gases
Sale items Discounted or clearance products
Gift cards Non-refundable

8. Exchanges

The fastest way to get the item you want is to:

  1. Return the original item (following the return process above)

  2. Once your return is approved, place a new order separately

We do not offer direct exchanges at this time.

9. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery — without providing a reason.

Conditions:

  • Items must be returned in the same condition as received.

  • Unused, with tags, in original packaging

  • Proof of purchase must be included.

The same return process and shipping cost responsibilities (customer pays return shipping) apply unless the return is due to our error.

10. Return Address

Please do not send returns to our office address unless instructed.

The correct return shipping address will be provided to you after your return request is approved. This helps us process your return more efficiently and ensures it is delivered to the correct facility.

⚠️ Returns sent to any other address without prior authorization will not be accepted or processed.

11. Contact Us

If you have any questions about returns, exchanges, warranties, or refunds, please reach out:

📧 support@livefull.shop
📍 Main Office: Unit C1, 21/F, Building 3, Lehui Center, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China 518129
⏰ Business Hours: 09:00 AM – 06:00 PM (GMT+8), Monday to Friday