Return, Refund & Warranty Policy

Last updated: September 2026

At LiveFull, we want you to feel confident when purchasing from us. We offer a 30-day return period for eligible products and a 1-year limited warranty for eligible LiveFull machine products, subject to the terms below.

1. 30-Day Return Policy

You may request a return within 30 days from the date you receive your order, provided the product meets the eligibility requirements below.

To be eligible for a return, the product must generally be:

• In the same condition in which you received it.
• Unused and unworn.
• Returned with the original packaging, where applicable.
• Returned with all accessories and components included with the product.
• Accompanied by your order number or other proof of purchase.

Certain products may have additional return restrictions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be disclosed on the relevant product page or communicated before a return is processed.

2. How to Request a Return

To request a return, contact us at support@livefull.shop within the applicable 30-day return period.

Please include:

• Your order number.
• The reason for the return.
• Any relevant photos or other information requested by our support team.

Our support team will generally review your request within 1–2 business days. If the return is approved, we will provide return instructions and the appropriate return address.

Please do not send products to our office or another address unless instructed by LiveFull. Unauthorized returns may not be accepted or may result in delays in processing your return.

3. Return Shipping

Unless the return is caused by a LiveFull error or involves a defective or damaged product for which LiveFull is responsible, the customer is generally responsible for the return shipping cost.

We do not charge a restocking fee.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is caused by a LiveFull error.

If you receive the wrong product, a damaged product, or a product with a qualifying manufacturing defect, please contact us before returning the item. If LiveFull confirms that the issue is our responsibility, we will provide appropriate return shipping arrangements or instructions.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. We generally process approved refunds within 10 business days after the returned product is received and inspected.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after we confirm that the refund has been issued, please contact us at support@livefull.shop.

A partial refund may apply where a returned product shows signs of use beyond what is reasonably necessary for inspection, has been damaged after delivery, is missing accessories or components, or has missing or substantially damaged original packaging. Any reduction will be based on the condition of the product and applicable law.

5. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it. If your product arrives damaged, defective, or is not the product you ordered, please contact us as soon as reasonably possible.

Please email support@livefull.shop with your order number and, where appropriate, photos or video showing the issue.

Depending on the circumstances, we may provide troubleshooting assistance, a replacement, repair, refund, or another appropriate remedy.

6. 1-Year Limited Warranty

Unless otherwise stated on the applicable product page or documentation, eligible LiveFull machine products are covered by a 1-year limited warranty against manufacturing defects and qualifying mechanical or electrical faults arising under normal and intended use.

The warranty applies to eligible products purchased directly from livefull.shop or through an authorized LiveFull sales channel.

Eligible products generally include powered LiveFull wellness devices. Consumables and towel refills are not covered by the standard machine warranty.

If a product has a different warranty period or specific warranty terms, the terms stated on the applicable product page or product documentation will take precedence.

The limited warranty generally covers:

• Manufacturing defects.
• Material or workmanship defects.
• Qualifying mechanical failures.
• Qualifying electrical failures occurring under normal and intended use.

The limited warranty does not generally cover:

• Normal wear and tear.
• Accidental damage.
• Misuse, abuse, or improper use.
• Improper care, maintenance, or handling.
• Unauthorized repairs or modifications.
• Use outside the product's intended purpose.
• Cosmetic damage that does not affect product functionality.
• Consumables or normal depletion of consumable materials.

To submit a warranty claim, contact support@livefull.shop and provide your order number, product/model information, a description of the issue, and photos or video where appropriate.

Our support team may request troubleshooting information or additional documentation to determine the appropriate remedy. Depending on the issue, product availability, and applicable law, the remedy may include troubleshooting assistance, replacement parts, repair, replacement, or another appropriate solution.

7. Products Not Eligible for Standard Returns

Certain products may not be eligible for our standard return policy, including products that:

• Are identified as non-returnable on the applicable product page.
• Have been customized specifically for the customer.
• Have been used in a manner that makes the product unsuitable for return due to hygiene or safety considerations.
• Have been damaged after delivery through misuse or improper handling.
• Are otherwise excluded from return under applicable law.

Any applicable restrictions will be disclosed on the relevant product page or before purchase where required. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

8. Exchanges

We do not currently offer direct product exchanges. If your purchase qualifies for a return, you may return the eligible product in accordance with this policy and place a new order for the desired product.

9. EU 14-Day Withdrawal Right

If you are a customer located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days from receiving the goods without giving a reason, where applicable.

This statutory right takes precedence where applicable, and certain legal exceptions may apply. Please contact us if you would like to exercise a statutory withdrawal right.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

10. Return Address

Please do not send a return to our office unless LiveFull has specifically instructed you to do so.

Once your return request has been reviewed and approved, we will provide the appropriate return address and shipping instructions for your order.

11. Contact Us