Shipping Policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with LiveFull. Below is our shipping policy to help you understand how and when your order will be delivered.

1. Order Processing Time

Most orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Orders placed after 5:00 PM (GMT+8) will be processed the next business day.

  • Orders placed on Friday after 5:00 PM will be processed the following Monday.

⚠️ Pre-order items are excluded from this processing time. For pre-order products, the processing and shipping timeline will be based on the estimated availability date shown on the product page.

2. Shipping Destinations

We currently ship to the following regions:



Region Shipping Available
United States ✅ Yes
Canada ✅ Yes
United Kingdom ✅ Yes
Europe (EU countries) ✅ Yes
Other International ⚠️ Please contact us to confirm

If your country is not listed above, please contact us at support@livefull.shop before placing your order to confirm availability.

3. Shipping Methods, Costs & Delivery Times

For United States Customers:

Shipping Method Cost Estimated Delivery Time
Free Shipping (Ground) $0.00 1–3 business days
3-Day Shipping $20.00 3 business days
Saturday Delivery $35.00 Saturday

⚠️ Some commercial addresses may not accept shipments on Saturdays. Please review your shipping address to ensure Saturday delivery is available.

For Canada, UK, Europe, Australia & Other International:

Shipping Method Cost Estimated Delivery Time
Standard International Calculated at checkout 7–15 business days
Expedited International Calculated at checkout 5–10 business days

💡 Exact shipping costs will be calculated and displayed at checkout based on your location and order weight.

For In-Stock Items (General Reference):

Destination Estimated Delivery Time
United States 5–10 business days
International orders 7–15 business days

⚠️ Please note that all delivery times are estimates only and are not guaranteed.

For Pre-Order Items:

Delivery times for pre-order products may be longer and will depend on the estimated restock or release date. These timelines will be clearly communicated on the product page or in order confirmation emails.

4. Free Shipping Policy

We offer free shipping to the United States via Ground (1–3 business days) on all orders — no minimum purchase required.

For other regions, free shipping promotions may be offered from time to time and will be clearly announced on our website.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • Please allow up to 48 hours for tracking information to become available after shipment.

  • You can track your order using the carrier's website or our order tracking page.

6. Customs, Duties & Taxes

Important: LiveFull is not responsible for any customs duties, taxes, or import fees that may be charged once the shipment reaches your destination country.

  • These charges are the sole responsibility of the customer.

  • We are unable to predict or estimate these fees in advance.

  • If you refuse to pay customs fees and the package is returned, shipping fees are non-refundable.

For more information, please contact your local customs office.

7. Shipping Delays

LiveFull is not responsible for shipping delays caused by:

  • Shipping carriers (e.g., weather, operational delays)

  • Customs clearance processes

  • Extreme weather conditions

  • Incorrect or incomplete shipping addresses

  • Pre-order processing timelines

  • Events beyond our reasonable control (force majeure)

We will do our best to notify you of any significant delays affecting your order.

8. Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. LiveFull is not responsible for orders shipped to incorrectly provided addresses.

  • If you notice an error, contact us immediately at support@livefull.shop.

  • Address changes cannot be guaranteed once an order has been processed.

9. Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date at:

📧 support@livefull.shop

We will investigate the issue and assist you as quickly as possible. Please include your order number and photos of the damage (if applicable) to help us resolve your case faster.

10. Contact Us

If you have any questions about shipping, delivery, or our policies, please reach out:

📧 support@livefull.shop
📍 Main Office: Unit C1, 21/F, Building 3, Lehui Center, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China 518129
⏰ Business Hours: 09:00 AM – 06:00 PM (GMT+8), Monday to Friday