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Last updated: September 2026

Thank you for shopping with LiveFull. This Shipping Policy explains how your order is processed, shipped and delivered.

1. Order Processing Time

Most in-stock orders are processed within 1–3 business days, excluding weekends and public holidays, after your order is confirmed.

• Orders placed after 5:00 PM (GMT+8) will generally be processed on the next business day.
• Orders placed after 5:00 PM on Friday will generally be processed on the following business day.
• Processing times may be longer during major holidays, promotional periods, or periods of unusually high order volume.

Pre-order items are excluded from the standard processing time. For pre-order products, the estimated processing and shipping timeline will be stated on the applicable product page or communicated in your order confirmation.

2. Shipping Destinations

LiveFull currently ships to the following destinations:

If your destination is not listed above, please contact us at support@livefull.shop before placing your order to confirm shipping availability.

3. Shipping Methods, Costs & Delivery Times

United States

For orders shipped within the United States:

The estimated delivery time begins after your order has been processed and handed over to the carrier.

Therefore, for standard U.S. orders, the typical total estimated delivery time is:

4–13 business days from the date the order is placed, including standard processing time.

Delivery estimates are provided for reference only and are not guaranteed.

Canada, United Kingdom, European Union, Australia & Other International Destinations

Exact shipping costs are calculated and displayed at checkout based on the destination, shipping method, package weight, and applicable carrier rates.

International delivery times may vary depending on customs clearance, local carriers, and other circumstances outside our control.

4. Free Shipping

We offer free Standard Ground Shipping within the United States on eligible orders.

• Shipping cost: $0
• Estimated transit time: 3–10 business days after processing
• Order processing time: 1–3 business days

This means the typical total estimated delivery time for a standard U.S. order is 4–13 business days from the date the order is placed.

Any temporary free-shipping promotions for other destinations will be clearly stated on the applicable promotion or checkout page.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after the shipment has been scanned by the carrier.

You may track your order through the carrier's tracking system or through our order tracking page, where available.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other fees may apply depending on the destination country.

Unless otherwise stated at checkout or required by applicable law:

• Customers are responsible for applicable customs duties, import taxes, and other destination-country fees.
• LiveFull cannot guarantee the amount of any customs or import charges.
• Customs processing may affect the estimated delivery time.
• If a package is refused because applicable customs charges are not paid and the package is returned to LiveFull, any refund will be handled in accordance with our Refund Policy and applicable law.

For information about potential customs charges, please contact your local customs authority before placing an international order.

7. Shipping Delays

Delivery estimates are not guaranteed.

Shipping delays may occur due to circumstances including:

• Carrier delays or service disruptions.
• Severe weather.
• Customs clearance.
• Incorrect or incomplete shipping information.
• High shipping volumes.
• Public holidays.
• Pre-order processing.
• Events beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide available tracking information.

8. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you discover an error in your shipping address, please contact us as soon as possible at support@livefull.shop .

We will make reasonable efforts to update the address before the order is processed, but an address change cannot be guaranteed once an order has been processed or handed to the carrier.

If an order is delivered to an address incorrectly provided by the customer, additional shipping charges may apply for reshipment.

9. Lost, Missing or Damaged Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us as soon as possible so that we can assist with the carrier investigation.

If your order arrives damaged, please contact us at support@livefull.shop and provide:

• Your order number.
• A description of the issue.
• Photos of the damaged package and product, where applicable.

We will review the situation and assist in accordance with our Refund Policy and applicable carrier procedures.

For damaged packages, we recommend keeping the original packaging until the issue has been resolved.

10. Contact Us